Thank you for choosing our traditional Vietnamese musical instruments. Each flute and bamboo flute is handcrafted, carefully inspected, and prepared before being shipped to our customers.
We are committed to providing high-quality products, reliable service, and a convenient shopping experience for customers both in Vietnam and around the world.
1. Published Price List for Our Product Lines
The prices of the flute product lines at SAOTRUCVIET are publicly listed on the website vietnameseflute.com and apply consistently across all of our sales channels.
2. Support for Choosing and Placing Orders
- Customers can purchase products directly through the website com or through Messenger (Facebook), Telegram, and WhatsApp of SAOTRUCVIET. Our staff are always ready to assist customers.
- If you visit Vietnam, you are welcome to visit SAOTRUCVIET’s distribution locations and stores to choose and purchase our products. We are very happy to welcome you and share our passion with you.
- After receiving your order, we will check the information and contact you as soon as possible. A video of the flute being tested will be provided to you before the product is shipped.
- For products that require consultation regarding flute tone, sound characteristics, size, intended use, etc., please contact SAOTRUCVIET before placing your order so that we can provide you with dedicated assistance.
3. Payment
- We support the payment methods displayed on the checkout page, including PayPal and supported credit or debit card payment methods.
- The order must be successfully paid for before it is prepared for shipment.
- If you have difficulty making an online payment, please contact us. We can assist you by sending a payment request through another suitable payment method.
4. Shipping and Returns
The Shipping and Returns Policy applies to cases such as receiving a product different from the one ordered, products being damaged during shipping, product defects caused by the manufacturer, …
Please see the details on the Shipping and Returns page.
5. Warranty Policy
SAOTRUCVIET has a separate Warranty Policy to ensure the rights and benefits of customers during the use of our products.
Please see the details on the Warranty Policy page.
6. After-Sales Service
At SAOTRUCVIET, we always accompany and support our customers throughout the process of using our products, not only before and during the purchase but also after the products have been delivered to customers.
We are always ready to assist customers with consultation, usage guidance, or issues related to our products.
Please see the details on the After-Sales Service page.
If you have any questions or need assistance regarding our products, orders, payment, shipping, warranty, or after-sales service, please contact SAOTRUCVIET through the contact channels provided on our website. We are always ready to assist you.