SAOTRUCVIET respects the privacy of our customers and is committed to protecting their personal information when they visit and shop on our website. This Privacy Policy explains how we collect, use, store, and protect customers’ personal information.
By using our website and providing personal information, customers acknowledge that they have read and understood this Privacy Policy.
1. Information We Collect
When customers visit our website, contact us, or place an order, SAOTRUCVIET may collect the following necessary information:
- Personal Information: Full name, email address, phone number, and other contact information provided by customers.
- Shipping Information: Delivery address, country, postal code, and other information necessary to deliver products.
- Order Information: Products ordered, quantities, order value, transaction history, and any specific product requirements.
- Communications: The content of communications between customers and SAOTRUCVIET through email, contact forms, or customer support channels.
- Technical Information: Certain data, such as IP address, browser type, device information, and website activity, may be collected through cookies or similar technologies.
Customers should provide only the information necessary for the relevant purpose and ensure that the information provided is accurate.
2. How We Use Information
SAOTRUCVIET uses the collected information for the following purposes:
- To receive, confirm, and process orders.
- To confirm payments and assist with transaction-related issues.
- To package, ship, and deliver products to customers.
- To contact customers regarding order status, delivery, warranty, returns, or refunds.
- To respond to inquiries, resolve complaints, and provide customer support.
- To improve our products, services, and website user experience.
- To detect and prevent fraud, misuse, or unauthorized access.
- To comply with legal obligations and lawful requests from competent authorities.
We do not use personal information for purposes inconsistent with this Privacy Policy unless the customer has given consent or such use is permitted by law.
3. Sharing Information with Third Parties
SAOTRUCVIET does not sell customers’ personal information to third parties.
To the extent necessary to operate our website and fulfill orders, we may share certain relevant information with the following parties:
- Shipping and Delivery Providers: To deliver products, track shipments, and complete necessary shipping and delivery procedures.
- Payment Service Providers: To verify and process transactions using the payment methods selected by customers.
- Website and Technology Service Providers: To host, maintain, secure, and operate our website.
- Customs Authorities or Competent Authorities: When necessary to complete import procedures, facilitate delivery, or fulfill legal obligations.
These parties may access information only to the extent necessary to perform their relevant functions or services, subject to applicable terms and regulations.
4. Payments and Financial Information
Payments may be processed through the payment service providers supported on our website.
Sensitive payment information, such as bank card details, is handled in accordance with the procedures and privacy policies of the relevant payment service providers.
Customers should review the privacy policies of their chosen payment providers before completing a transaction.
SAOTRUCVIET does not ask customers to send their bank account passwords or card security codes through email or ordinary communication channels.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to maintain website functionality, support shopping cart and checkout features, remember certain customer preferences, analyze website traffic, and improve the user experience.
Customers can manage or disable cookies through their browser settings. However, disabling certain cookies may affect the functionality of some features on our website.
If our website uses third-party analytics or advertising tools, those tools may collect data in accordance with their providers’ own policies.
6. Information Security
SAOTRUCVIET implements reasonable technical and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
However, no method of transmitting or storing data over the Internet can guarantee absolute security. Therefore, we cannot guarantee that information will always be protected against every risk beyond our reasonable control.
7. Information Retention
SAOTRUCVIET retains personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, resolving disputes, and complying with applicable legal or accounting obligations.
When information is no longer necessary, we will delete, anonymize, or otherwise handle it appropriately, to the extent permitted by law.
8. Customer Rights
Depending on the applicable laws, customers may have the right to:
- Request information about the personal data we hold about them.
- Request access to, updates to, or corrections of inaccurate information.
- Request the deletion of personal information in circumstances permitted by law.
- Withdraw consent to processing based on consent, where applicable.
- Object to or request restrictions on certain processing activities in circumstances provided for by law.
- Submit complaints or request clarification regarding the use of their personal information.
To exercise these rights, customers may contact SAOTRUCVIET using the contact information provided on our website. We may request reasonable identity verification before processing a request.
9. Links to Third-Party Websites
Our website may contain links to third-party websites or services, such as payment providers, shipping companies, or communication platforms.
SAOTRUCVIET does not control all activities or privacy practices of these third parties. Customers should review the privacy policies of the relevant services before providing their personal information to them.
10. Children’s Privacy
Our website is not intended to collect children’s personal information in violation of applicable laws. If we discover that children’s personal information has been collected inappropriately, we will review the situation and take the necessary steps in accordance with applicable regulations.
11. Changes to This Privacy Policy
SAOTRUCVIET may update this Privacy Policy when necessary to reflect changes in our business operations, website features, or applicable laws.
The updated version will be published on this page. Customers are encouraged to review this page periodically to stay informed about changes relating to the protection of their personal information.
12. Contact SAOTRUCVIET
If customers have any questions, requests, or complaints regarding this Privacy Policy or the processing of their personal information, they may contact SAOTRUCVIET through the Contact page on our website.
We will review and respond to requests within a reasonable period, taking into account the nature of the request and applicable legal requirements.